The Locker Stop

Privacy Policy

In compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR) and Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights (LOPDGDD), we inform you that the personal data provided will be processed in accordance with the following provisions.

DATA CONTROLLER

Identity: Diego Valdelomar Massó
Tax ID: 49326857E
Address: Carrer Sepúlveda 123, Ground Floor 1B, 08015, Barcelona, Spain
Phone: +34 609 975 130
Email: hola@thelockerstop.com

PURPOSE OF PROCESSING

The personal data you provide through the contact forms, booking or other means available on our website, will be processed for the following purposes:

  • Contact form: To respond to your queries, suggestions or requests for information about our services.
  • Booking form: To manage your storage booking, send you access codes and all necessary information for using the service.
  • Video surveillance: Images captured by our video surveillance system are intended to ensure the security of people, property and facilities.
  • Newsletter (if applicable): In case of voluntary subscription, to send you commercial communications about our services, promotions and news.

LEGAL BASIS

The legal basis for processing your data is:

  • Performance of a contract: For booking management and provision of storage service.
  • Consent of the data subject: For sending commercial communications and for handling queries through the contact form.
  • Legitimate interest: For video surveillance for security purposes, in accordance with current regulations.
  • Legal obligation: Retention of tax and accounting data as established by current legislation.

DATA RETENTION

Personal data will be retained for:

  • Booking data: For the time necessary to provide the service and subsequently for the legally established period to address possible liabilities.
  • Billing data: Will be retained for 6 years in accordance with tax and accounting regulations.
  • Video surveillance data: Recordings will be retained for a maximum period of 30 days from capture, unless they must be retained to prove the commission of acts that threaten the integrity of people, property or facilities.
  • Contact data: Until you request deletion or 3 years pass without interaction on your part.
  • Data for commercial communications: Until you revoke your consent.

DATA RECIPIENTS

Your data will not be transferred to third parties, except by legal obligation or in the following cases:

  • Technology service providers: Companies providing hosting services, email sending and payment processing, solely for service provision purposes.
  • Banking entities: For the management of collections and payments related to the service.
  • Insurance companies: In case of an incident covered by our insurance with AXA Seguros.
  • Competent authorities: When legally required (State Security Forces and Corps, Tax Agency, etc.).

INTERNATIONAL TRANSFERS

Some technology service providers may be located outside the European Economic Area. In these cases, we guarantee that such transfers are made in compliance with the appropriate safeguards established in the GDPR (Standard Contractual Clauses, adequacy decisions, etc.).

RIGHTS OF DATA SUBJECTS

At any time, you may exercise the following rights:

  • Right of access: To know what personal data we are processing about you.
  • Right of rectification: To request correction of inaccurate or incomplete data.
  • Right of erasure: To request deletion of your personal data.
  • Right to restriction of processing: To request that processing of your data be restricted in certain circumstances.
  • Right to object: To object to the processing of your data.
  • Right to data portability: To receive your data in a structured and commonly used format.
  • Right not to be subject to automated decisions: Including profiling.
  • Right to withdraw consent: At any time, without affecting the lawfulness of processing based on consent prior to its withdrawal.

To exercise these rights, you must contact:

Email: hola@thelockerstop.com
Postal address: Carrer Sepúlveda 123, Ground Floor 1B, 08015, Barcelona, Spain

You must properly identify yourself and specify the right you wish to exercise. We will respond to your request within a maximum period of one month from receipt.

COMPLAINT TO THE SUPERVISORY AUTHORITY

If you consider that the processing of your personal data violates current regulations, you have the right to file a complaint with the Spanish Data Protection Agency:

Spanish Data Protection Agency (AEPD)
C/ Jorge Juan, 6
28001 Madrid
www.aepd.es

SECURITY MEASURES

We have adopted the necessary technical and organizational measures to ensure the security of your personal data and prevent its alteration, loss, processing or unauthorized access, taking into account the state of technology, the nature of the stored data and the risks to which they are exposed.

The Locker Stop premises have:

  • Video surveillance system connected to Surveillance Center
  • Connection with the Police 24 hours a day
  • Alarm and intruder detection systems
  • Access control through personalized codes
  • Insurance with AXA Seguros covering up to €400 per suitcase

VIDEO SURVEILLANCE

We inform you that The Locker Stop premises have a video surveillance system to ensure the security of people, property and facilities.

In compliance with current regulations, we inform you of the following:

  • Purpose: To ensure the security of people, property and facilities.
  • Controller: Diego Valdelomar Massó (data indicated above).
  • Legal basis: Legitimate interest in the protection of people, property and facilities.
  • Retention: Images are retained for a maximum period of 30 days.
  • Surveilled area: Video surveilled areas are properly signposted with informative signs.
  • Rights: You can exercise your rights of access, rectification, erasure, restriction, objection and portability at hola@thelockerstop.com

Video surveillance cameras are installed so that they do not capture images of public spaces or adjacent properties.

SECURITY AND INSURANCE COVERAGE

In the unlikely event of an incident inside the premises affecting your luggage, we have insurance with AXA Seguros that covers up to €400 per suitcase. To make this coverage effective, it will be necessary to file a police report.

Coverage exclusions: The insurance does not cover:

  • Cash
  • Jewelry and valuables
  • Electronic devices
  • Important documents
  • Storage media with data or images

We recommend not storing items that exceed the covered value and treating personal documents with caution, as they are stored at your own risk and responsibility.

PRIVACY POLICY UPDATE

We reserve the right to modify this Privacy Policy to adapt it to legislative, jurisprudential or interpretative developments of the Spanish Data Protection Agency. In case of substantial modifications, we will notify you through a visible notice on our website or by email if we have your address.

Last updated: November 2025